1) Homeowner needs to plan to be available at the start of installation. The installer may want to discuss scope of work or special considerations.

​

2) Inspect materials upon arrival. Double check to confirm what is delivered is what was selected.

​

3) Areas where work is to be performed need to be cleared of clutter, toys, clothing etc. Our installation crews will move furniture per your estimate, but are not responsible for decorations, valuables, personal effects, electronics, or breakables. If an item cannot be replaced, PLEASE move it ahead of time.

​

4) We can remove & reset toilets, however any additional plumbing repairs are the responsibility of the homeowner. If you are having countertops installed, a plumber will be necessary to install drains, faucets, etc.

​

5) Thermostat needs to be set at a constant, acceptable level suitable for the flooring being installed.

​

6) All tile installations require a good source of clean water.

​

7) Be prepared for dust. A flooring project should be looked at as construction in your house. There will be some dust, especially if ceramic tile is to be removed.

​

8) Some installations require that trim be removed and re-installed. Any chipping of paint, breaking or other damage is homeowners’ responsibility.

​

9) The homeowner needs to inspect the project at the end of each day. Any concerns should be discussed with the installer or contact your sales rep.

​

10.) Material is ordered per your estimate. We strive to be as accurate as possible but sometimes we need an additional box or have boxes left over. Each of our vendors has different return policies that we are subject to.

Our policy is that if our vendor will take back material, then we can process a return subject to any re-stock fees.

With your effort and input a great installation is much more attainable.

​​

The team at Lone Star Floorcovering is available to help before, during, and after your project is complete!